Customer Service Representative

Position: Customer Service Representative

Company: Education and Visa Service Consultancy

Office Time: 6:00 Am-2 PM

Salary Range: Negotiable

Job Location: Dillibazar, Kathmandu

Major Requirements:

• Previous experience in Call Center customer service, International BPO, student support, or RTO administration is highly preferred.
• Strong communication and interpersonal skills with a customer-first approach.
• Proficiency in Microsoft 365, Outlook, Teams, and OneDrive
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Experience working in the aged care, disability support, or vocational training sector is an advantage.
• Knowledge of RTO compliance and student enrollment processes is beneficial.
• Strong problem-solving skills and attention to detail.
• A positive and professional attitude with a willingness to assist students in achieving their training goals.
• Basic accounting knowledge, proficiency in Excel, and record management skills are essential.

Key Responsibilities:

• Serve as the first point of contact for clients, students, and job seekers.
• Provide detailed information about job-ready training programs, course offerings, and career support services.
• Assist with the enrollment process, ensuring all documentation and requirements are met.
• Handle client inquiries via phone, email, providing timely and professional responses.
• Maintain accurate records of client interactions and update CRM systems as needed.
• Support students in job placement activities, including resume building and interview preparation.
• Collaborate with trainers, career advisors, and employers to facilitate successful program outcomes.
• Resolve customer concerns and escalate issues when necessary to ensure a high level of satisfaction.
• Assist in organizing career workshops, information sessions, and job fairs and orientation and bootcamp.

Benefits:

• The office will provide breakfast and Meal.
• Competitive salary based on experience.
• Opportunity to work in the growing aged care and disability training sector.
• Professional development and training support.
• Friendly and collaborative work environment.
• Performance appraisals will be given based on work dedication
• Additional bonuses and incentives will be provided in accordance with the company’s rules and regulations.

Interested Candidates can Apply Now or Mail us their CV at info@careerconcept.com.np