Health, Baby & Beauty
Job Title: Customer Care Executive
No. of vacancy: 01
Job Location: Lazimpat, Kathmandu
Job Sector: Health, Baby & Beauty Products
Education: Bachelor’s Degree
Experience: Minimum 1 year in telecommunication or a similar industry
Salary: Negotiable
Gender: Female
Position Summary:
We are seeking a dedicated and customer-oriented Customer Care Executive to join our growing team in the health, baby, and beauty products sector. The ideal candidate will have experience in telecommunication or a related field and will be responsible for providing outstanding support to our customers, ensuring a seamless and satisfactory service experience.
Key Responsibilities:
- Handle incoming customer inquiries via phone, email, and social media platforms.
- Provide accurate information about products, pricing, availability, and services.
- Resolve customer complaints and issues promptly and professionally.
- Maintain customer records and update CRM systems as required.
- Collaborate with the sales, marketing, and logistics teams to improve customer satisfaction.
- Follow up with customers for feedback and after-sales service.
- Support promotional campaigns and communicate offers to customers.
- Ensure all communication aligns with brand tone and quality standards.
Required Skills and Qualifications:
- Excellent verbal and written communication skills in English and Nepali.
- Strong interpersonal and problem-solving skills.
- Ability to handle pressure and multitask effectively.
- Basic knowledge of customer service tools and CRM systems.
- Positive attitude and a willingness to go the extra mile for customer satisfaction.
- Prior experience in customer care, preferably in telecommunication or product-based sectors.
- Tech-savvy with proficiency in Microsoft Office and online communication platforms.
- Passionate about health, baby, and beauty care industries.
How To Apply:
Interested and qualified candidates can send their updated CV/Resume to info@careerconcept.com.np with subject line “Application for Customer Care.”
