Agency

Job Category: After Sales/Service

Job Level: Junior Level

Employment Type: Full Time

Locations: Samakhusi(Nepal)

Job Category	After Sales/Service
Sub Categories	CSR/ CRM
Required Qualification	Intermediate
Required Degrees	10+2
Required Skills	Organizational, Communication, Computer Skills
Required Gender	Female
Required Age	18 Years – 30 Years
Position Summary	The Call Management and SAP Operator plays a critical role in ensuring efficient call handling and accurate data entry of all service call/complain, process timely closing and update the reopen call. Also, update due done sheet & mobilization and utilization of service engineer.
Major Roles And Responsibilities (Job Details)	Service Call notification assign, maintain through SDS and process for closing. Share in Call management Viber group & follow up with Service Engineer if any delay for timely response from Service Engineer. File maintain for each service report and add for new customer. All call & Re-open call check & update with remarks and mail to concern person. Update Call register, if any change in operator no need to send for update in master sheet Due vs. Done MSI sheet update and share. Daily report of Service Engineer mobilization record & share on daily twice and utilization sheet every month. Competency Required for the position: Minimum Intermediate completed. Knowledge of handling phone calls Excellent verbal and written communication skills Customer Service Orientated Years from relevant experience Good knowledge in computer.

Send your CV at: info@careerconcept.com.np